Terms of Use

Subscription Notice

01Acceptance of Terms

These Terms of Use (“Terms”) govern the relationship between you and MedSeva Innovation Hub, a healthcare IT services company organized under the laws of the State of California, United States (“we,” “us,” or “the Company”), regarding your use of our website, IT consulting services, implementation services, governance advisory, subscription-based service plans, and all related content and deliverables (collectively, the “Service”).

By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of a healthcare organization, hospital, clinic, health system, or other entity, you represent that you have authority to bind that organization. Our Privacy Policy, Data Processing Agreement, Business Associate Agreement (where applicable), and any applicable Service Orders or Statements of Work are incorporated herein by reference.

We reserve the right to modify these Terms at any time. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

02Important Disclaimers

WE MAKE NO GUARANTEES THAT: (I) THE SERVICE WILL MEET YOUR REQUIREMENTS OR REGULATORY OBLIGATIONS; (II) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (III) CONSULTING ADVICE, IMPLEMENTATION RECOMMENDATIONS, OR GOVERNANCE FRAMEWORKS PROVIDED THROUGH THE SERVICE WILL ACHIEVE ANY PARTICULAR OUTCOME OR ENSURE REGULATORY COMPLIANCE; OR (IV) RESULTS OBTAINED FROM THE SERVICE WILL MEET YOUR EXPECTATIONS.

MedSeva Innovation Hub’s IT consulting, implementation, and governance services are designed to support and inform the decisions of qualified healthcare professionals and administrators — not to substitute for their judgment. All recommendations, frameworks, and deliverables provided by MedSeva Innovation Hub must be reviewed and validated by your organization’s qualified leadership before implementation.

Nothing in the Service constitutes legal, clinical, regulatory, or compliance advice. Engaging MedSeva Innovation Hub does not guarantee compliance with HIPAA, HL7, FHIR, ONC, CMS, or any other applicable healthcare regulation.

03The Service

MedSeva Innovation Hub is a healthcare-sector IT services company dedicated to helping healthcare organizations harness technology to improve operations, compliance, and patient outcomes. Our services include:

• ▸IT Consulting — Strategic technology advisory, health IT assessments, roadmap development, vendor selection, and technology governance planning for hospitals, health systems, clinics, and healthcare enterprises
• ▸Implementation Services — EHR/EMR implementation and optimization, health information system deployments, interoperability solutions, clinical workflow integration, and IT project management
• ▸Governance Services — IT governance framework design, healthcare data governance, policy and procedure development, risk assessments, compliance readiness support, and regulatory advisory for HIPAA, HL7 FHIR, ONC, and CMS requirements
• ▸Managed Service Plans — Subscription-based ongoing advisory, support retainers, and governance monitoring services
• ▸Training & Change Management — Staff training, adoption programs, and organizational change management for healthcare technology transitions

Access to specific services is governed by your chosen service plan, subscription, or applicable Statement of Work (SOW). By engaging MedSeva Innovation Hub, you represent that: (i) all information you provide about your organization and its technology environment is truthful and accurate; (ii) you will keep such information current; and (iii) your use of the Service complies with all applicable laws, healthcare regulations, and these Terms.

The Service is intended for healthcare organizations and professionals. Individual users must be at least 18 years of age. Users representing organizations warrant they have authority to bind their organization to these Terms.

MedSeva Innovation Hub reserves the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice, without liability to you.

04Scope of Services & Client Responsibilities

MedSeva Innovation Hub’s consulting, implementation, and governance services are delivered pursuant to individually agreed Service Orders, Statements of Work (SOW), or subscription plans. The specific scope, deliverables, timelines, fees, and success criteria for each engagement are defined in those documents, which are incorporated into these Terms.

As a client, you agree to:

• ▸Provide MedSeva Innovation Hub with timely access to systems, data, personnel, and documentation reasonably necessary to perform the agreed services
• ▸Designate a qualified project lead or point of contact for each engagement
• ▸Ensure that all information, data, and access provided to MedSeva Innovation Hub complies with applicable law, including HIPAA and any applicable data sharing or business associate requirements
• ▸Review and validate all MedSeva Innovation Hub deliverables, recommendations, and governance frameworks before implementation or reliance
• ▸Remain responsible for all final decisions regarding technology selection, implementation, policy adoption, and regulatory compliance

MedSeva Innovation Hub’s services are advisory and supportive in nature. The Company is not responsible for outcomes arising from your organization’s decisions, implementations, or actions taken based on MedSeva Innovation Hub’s recommendations.

05Subscriptions, Purchases & Refunds

MedSeva Innovation Hub offers subscription-based service plans including ongoing advisory retainers, governance monitoring programs, and managed support services. Unless you cancel before the end of your subscription period, you authorize us to charge your designated payment method for the applicable renewal fees.

Project-based consulting and implementation engagements are governed by individual Statements of Work and are invoiced per the payment schedule set forth therein.

We reserve the right to adjust subscription pricing with reasonable prior notice. Continued use after a price change constitutes acceptance of the new pricing.

To the maximum extent permitted by applicable law, subscription fees paid for completed service periods are non-refundable. Fees for project-based engagements are governed by the applicable SOW, including any provisions for milestone-based payments, early termination, or disputed deliverables.

Note for California Residents: You may cancel your subscription at any time through your account settings or by contacting customersupport@medsevainnovationhub.com. Cancellations take effect at the end of the current billing period.

06Intellectual Property & Deliverables

All intellectual property owned or developed by MedSeva Innovation Hub prior to or independently of any client engagement — including methodologies, frameworks, templates, tools, assessments, training materials, and proprietary processes — remains the exclusive property of MedSeva Innovation Hub (“MedSeva Innovation Hub IP”). These Terms grant you no ownership rights in MedSeva Innovation Hub IP.

Subject to full payment of applicable fees, MedSeva Innovation Hub grants you a limited, non-exclusive, non-transferable license to use MedSeva Innovation Hub IP incorporated into engagement deliverables solely for your internal organizational purposes.

Work product and deliverables created specifically and exclusively for your organization under a paid engagement (“Custom Deliverables”) shall be owned by you upon full payment, except to the extent they incorporate MedSeva Innovation Hub IP, which remains licensed to you as described above.

You retain ownership of all data, documentation, and materials you provide to MedSeva Innovation Hub in connection with the Service (“Client Content”). You grant MedSeva Innovation Hub a limited license to access and use Client Content solely to perform the agreed services. MedSeva Innovation Hub will handle Client Content in accordance with our Privacy Policy and any applicable BAA.

07Data Privacy, Security & HIPAA

As a California-based company, MedSeva Innovation Hub complies with the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). California residents have the right to know, access, delete, correct, and opt out of the sale or sharing of their personal information. To exercise these rights, contact privacy@MedSevaInnovationHub.org or visit www.medseva.org/privacy.

MedSeva Innovation Hub implements industry-standard administrative, technical, and physical security safeguards to protect client data and any information shared in connection with the Service. This includes encryption in transit and at rest, role-based access controls, and regular security reviews. You are responsible for maintaining the security of your account credentials and for securing any systems or data you provide access to. Please notify us immediately at security@MedSevaInnovationHub.org of any suspected unauthorized access.

HIPAA Compliance: Where MedSeva Innovation Hub acts as a Business Associate in connection with your engagement, a HIPAA Business Associate Agreement (BAA) must be in place before any PHI is shared. MedSeva Innovation Hub will not accept, access, or process PHI without an executed BAA. Please contact legal@MedSevaInnovationHub.org before sharing any PHI.

We may use cookies and analytics technologies to understand user interactions with our website and service portal. You may manage cookie preferences through our Cookie Settings. Analytics data may be shared with third-party tools in accordance with our Privacy Policy.

08Disclaimer of Warranties

THE SERVICE, INCLUDING ALL CONSULTING ADVICE, IMPLEMENTATION SUPPORT, GOVERNANCE FRAMEWORKS, DELIVERABLES, AND WEBSITE CONTENT, IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. MedSeva Innovation Hub DOES NOT WARRANT THAT ITS SERVICES WILL ENSURE REGULATORY COMPLIANCE, THAT RECOMMENDATIONS WILL ACHIEVE ANY PARTICULAR OUTCOME, OR THAT DELIVERABLES WILL BE FREE FROM ERROR. YOUR ORGANIZATION REMAINS SOLELY RESPONSIBLE FOR ALL COMPLIANCE, CLINICAL, AND OPERATIONAL DECISIONS.

09Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY CALIFORNIA AND FEDERAL LAW, MedSeva Innovation Hub AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONSULTANTS, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REGULATORY PENALTIES, DATA LOSS, BUSINESS INTERRUPTION, OR REPUTATIONAL HARM, ARISING FROM YOUR USE OF OR RELIANCE ON THE SERVICE OR ANY DELIVERABLE, EVEN IF MedSeva Innovation Hub HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

MedSeva Innovation Hub’S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO MedSeva Innovation Hub IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM; OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIABILITY LIMITATIONS; IN SUCH CASES, LIABILITY SHALL BE LIMITED TO THE MINIMUM EXTENT REQUIRED BY LAW.

10Indemnification

You agree to defend, indemnify, and hold harmless MedSeva Innovation Hub and its affiliates, officers, directors, employees, consultants, and agents from and against any claims, damages, liabilities, fines, penalties, and expenses (including reasonable attorneys’ fees) arising from: (i) your use of or reliance on the Service or any deliverable; (ii) your organization’s implementation of any recommendation or framework provided by MedSeva Innovation Hub; (iii) your violation of these Terms, applicable law, or healthcare regulation; (iv) any PHI breach or HIPAA violation arising from your organization’s systems, actions, or failure to execute a required BAA; or (v) your infringement of any third-party right. MedSeva Innovation Hub reserves the right to assume control of any matter subject to indemnification at your expense.

11Third-Party Vendors & Technology Partners

In the course of providing consulting and implementation services, MedSeva Innovation Hub may recommend, facilitate, or work alongside third-party technology vendors, EHR/EMR providers, health IT platforms, or other service providers. MedSeva Innovation Hub does not endorse, guarantee, or assume responsibility for any third-party product or service.

All third-party relationships entered into by your organization are solely between your organization and that vendor and are governed by the vendor’s own terms and agreements.

MedSeva Innovation Hub may receive referral fees or partner compensation from certain technology vendors. Where this is the case, MedSeva Innovation Hub will disclose such relationships to you in writing as part of the applicable engagement.

12Mandatory Arbitration & Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY. EXCEPT WHERE PROHIBITED BY LAW, ALL DISPUTES ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE MUST BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION ADMINISTERED BY JAMS (WWW.JAMSADR.COM) IN SAN FRANCISCO, CALIFORNIA, IN ACCORDANCE WITH ITS COMPREHENSIVE ARBITRATION RULES. YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.

Before initiating arbitration, the parties agree to attempt informal resolution for at least 30 days by notifying the other at legal@MedSevaInnovationHub.org. If unresolved, either party may commence JAMS arbitration. The arbitrator’s decision shall be final and binding. Small claims court actions within applicable jurisdictional limits are permitted. Either party may seek injunctive relief in court to protect intellectual property, confidential information, or client data.

YOU HAVE THE RIGHT TO OPT OUT OF THIS ARBITRATION PROVISION WITHIN THIRTY (30) DAYS OF FIRST USING THE SERVICE BY SENDING A SIGNED WRITTEN NOTICE TO legal@MedSevaInnovationHub.org. YOUR OPT-OUT NOTICE MUST INCLUDE YOUR NAME, ORGANIZATION, EMAIL ADDRESS, AND A CLEAR STATEMENT THAT YOU ARE OPTING OUT. ANY CLAIM NOT BROUGHT WITHIN ONE (1) YEAR OF ACCRUAL SHALL BE PERMANENTLY BARRED.

13Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to its conflict of law provisions. For any disputes permitted to proceed in court, you and MedSeva Innovation Hub consent to the exclusive jurisdiction of the state and federal courts located in San Francisco County, California.

14Miscellaneous

These Terms, together with our Privacy Policy, any executed BAA, and all applicable Service Orders or SOWs, constitute the entire agreement between you and MedSeva Innovation Hub with respect to the Service. If any provision is found invalid or unenforceable, the remaining provisions shall remain in full force. MedSeva Innovation Hub’s failure to enforce any provision is not a waiver of that right.

You may not assign these Terms or any engagement agreement without our prior written consent. MedSeva Innovation Hub may assign these Terms in connection with a merger, acquisition, or asset sale with notice to you.

MedSeva Innovation Hub shall not be liable for delays or failures in performance due to causes beyond its reasonable control, including natural disasters, government actions, cyberattacks, or healthcare system outages. All electronic communications, signatures, and agreements carry full legal force under the E-SIGN Act and California UETA. We reserve the right to suspend or terminate your access for breach of these Terms, non-payment, or conduct posing a risk to the Service, client data, or other users.

15Contact Us

For questions about these Terms or MedSeva Innovation Hub’s services, please reach out:

• ▸General Inquiries: info@MedSevaInnovationHub.org
• ▸Legal & Compliance: legal@MedSevaInnovationHub.org
• ▸Privacy & HIPAA: privacy@MedSevaInnovationHub.org
• ▸Security: security@MedSevaInnovationHub.org
• ▸Support: customersupport@medsevainnovationhub.com
• ▸Address: MedSeva Innovation Hub, United States